This area is an attempt to provide a comprehensive listing of all technical support queries we often receive. Check here first for the answer to your question before e-mailing support. This is the index page, you can also search the archive using the serach box on the rigth top, and if you don't find what you are looking for there is a page that offers further help.

Questions are suffixed with (G) for Gold or (S) for Silver if they only assist holders of that sort of account.

CGI	Domains	E-mail	FrontPage	FTP
Logs	Java	Security	Telnet	Video/Audio
		Others

E-Mail

• How do I configure my e-mail reader for your system?
• How do I set up forwarded e-mail addresses for my domain? (G)
• I can't find my .domains file! (G)
• How do I set up an autoresponder? (G)
• How do I set up an autoresponder? (S)
• How do I have more than one address for my autoresponder? (G)
• How do I have more than one autoresponder? (S)
• How do I set up a mailing list? (G)
• Can I have additional e-mail boxes?
• Can I have mail forwarded to more than one person at a time? (G)

FTP

• What FTP program should I use to upload my pages?
• How do I upload by FTP?
• I can't get FTP to work
• How do I get anonymous FTP working? (G)
• Read this before you use FTP with a FrontPage-enabled account

Telnet

• What telnet program should I use to access my account?
• I don't know how to use UNIX so what do I do when I telnet into my account?

FrontPage

• FrontPage: save your sanity by avoiding common problems!
• FrontPage Server Extensions Upgrade, creating subwebs and FTP
• How do I publish my web? (G)
• How do I publish my web? (S)
• How can I create a sub-web? (G)
• It says "POST: Method not implemented" - help!
• Read this before you use FTP with a FrontPage-enabled account
• How do I delete a web I created?
• I get "Web Server Busy" when trying to upload my web
• I get a "_derived/nortbots.htm" file not found error

CGI

• The top reasons why your script doesn't work
• I get "Error 500: Server error" when I run my script
• How can I use a graphical counter?
• How can I use a text counter?
• How can I have a form that mails information back to me?
• How can I set up server-side imagemaps?
• What programs are there on the server that I can use?
• Can I install my own scripts?
• Suggested scripts for various applications
• An introduction to mSQL

Security

• Basic security precautions for your site
• Why can I read other people's pages with FTP?
• How do I set up a password-restricted area on my site?
• How can I use your Verisign certified secure server?

Logs

• Where are my usage statistics?
• Where are my web logs? (G)
• What are all those other log files then? (G)
• Where are my web logs? (S)
• Can I run my own usage statistics on my logs?

Java

• How can I use Java on my site?

Streamed Audio and Video

• How can I use streamed audio on my site?
• Do you support RealAudio or RealVideo?

Domains, Domain Registration, DNS

• How do I register a new domain name?
• How do I register a domain name in another country?
• List of international domain name registries
• What are your nameserver addresses?
• Can I have an additional domain name pointing at the same web space? (G)
• I've registered my domain but it's still not working
• How do I change a domain name so it points to you?
• How do I change my contact information at InterNIC?
• Can I register a .de, .co.uk, .ca... etc domain?

Other

• Is my site down?
• Is my site slow?
• Things we don't allow, things we reserve the right to do
• Other policies
• Your invoice explained
• Ways to pay for your account
• How to receive e-mailed statements

Further Help

• Where to get help!

Please let us know if you have any comments or suggestions about the support area: webmaster@jcle.net